I would like to thank the team at Metrorod Norwich for an awesome service. From our 1st telephone call to them completing the unblocking and descaling of our main drain the service was professional and fast responding and the guys on the ground really know their stuff. I would no hesitation in recommending them.
We were called out to a school in Didcot who were having trouble with a blocked toilet.What could have been a simple fix became more complicated due to the fact that there were 3 buried manholes that we needed to locate and uncover in order to trace and clear the blockage. We do a lot of work for schools and we know that their schedules are important, so we made sure to work quickly and carefully around their day. We were able to clear the blockage after lifting some slabs to find the manholes and everything was cleaned when we were done.
The school had this to say about us: "Very considerate of school working. Children's safety managed well"
We use Metro Rod on a regular basis carrying out works at numerous different sites. They are always quick to attend and complete the works. Along with this, they will usually provide further quotations for any further investigation on repeat blockages.
Drain and urinal blockage clearances:
Tidiness: 10 Reliability: 10 Average: 10/10
Courtesy: 10 Workmanship: 10
Bedfordsire Police
Bedford - May 2018
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Our engineer attended a property in Pontypool to deal with a long-standing drainage problem affecting the downstairs toilet. The homeowner had battled with the problem for over 2 years, enlisting the services of other drainage companies who failed to resolve the issue with the blocked drain once and for all. The homeowner called our office - a mutually convenient date and time was arranged to attend.
On the morning of our visit we called the homeowner to confirm our attendance - the engineer arrived and proceeded to investigate the long-standing issue.
"After battling for over 2 years with repeated blockages affecting my downstairs toilet, your engineer was here for 2 hours and did everything he could to solve the blocked drain. He found a buried manhole in my garden that no one was aware of, uncovered it, and cleared a blockage that must have been there for a very long time. Such a lovely person - a credit to your company."
We pride ourselves on our never give-up attitude. We work by the mantra of approaching each situation with an open mind with no pre-conceived assumptions of what we might encounter. In this particular situation the previous drainage companies that the homeowner had used had missed the fact that there was a buried manhole in the garden which had been blocked the entire time. We exposed the offending manhole prior to carrying out high pressure water jetting of the drain to remove the blockage - leaving the customer extremely satisfied.
We were called out to a blocked chamber which was flooding our customer’s back garden. We quickly unblocked the chamber and cleared the mess it had created. And were left with a 5 star review.
‘First class service and excellent communications polite efficient staff’
Brilliant feedback for our engineer Dave, Well Done!
For this job we cleared a blocked toilet, which was holding high levels of water. Once the toilet was unblocked the water did the opposite and remained very low. Our engineer took the investigation to the manhole outside, where he spotted something red in the drain, which was causing an obstruction. He used his gully grabber to retrieve it; it was an end cap for a pipe.
This was all explained to the tenant, who said that she was "extremely happy. Resolved really quickly and lovely people"
Happy to have helped!
Danny and Andy recently attended a drainage job on a domestic property. The householder was thrilled with the service that she had received from Metro Rod and got in touch to say...
“Your engineers were on time, efficient, thorough, they explained all of the various tasks that they carried out, they didn’t waste any time, they disinfected and cleaned the work area thoroughly and were friendly and helpful throughout. I felt that I received value for money and would recommend and use your company again if needed. Many thanks for a job well done!”
Many thanks for letting us know of your great experience with Metro Rod, it's much appreciated!
Our engineer attended a property in Monmouth to deal with a blocked drain that had overflowed on to the garden and patio, causing a terrible mess along with a pungent smell.
"A Metro Rod engineer has just finished clearing our blocked drain for the second time in approximately 2 years. He arrived earlier than expected and completed the job quickly and efficiently, clearing up a very unpleasant scene and leaving my garden and patio absolutely spotless. He also gave some very helpful advice about the likely cause of the blockage and how they could be prevented in the future. I would certainly recommend your engineer and Metro Rod."